Privacy Policy ![3Stage Car Care logo](https://3stage.com.au/branding/logo.webp) 3Stage Made with by [ OFFLINE ](https://offline-ag.com) Privacy Policy ================ 1. About This Policy -------------------- This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the **Privacy Act 1988 (Cth)** and the **Australian Privacy Principles (APPs)**. **3Stage Car Care** is a trading name of **TipTop Moving PTY LTD**. In this policy, "we", "us", and "our" refers to TipTop Moving PTY LTD. 2. Who We Are ------------- **TipTop Moving PTY LTD** Trading as 3Stage Car Care 107 Sweethaven Rd Edensor Park NSW 2176 Sydney, Australia Email: hello@ttmoving.com.au Phone: 0452 151 416 3. Information We Collect ------------------------- We may collect the following types of personal information: - Name and contact details (email address, phone number) - Vehicle information (make, model, condition details) - Service preferences and enquiry details - Technical data (IP address, browser type, device information) - Usage data (pages visited, time of access) 4. How We Collect Information ----------------------------- We collect personal information in the following ways: - **Directly from you**. When you fill out our contact form, request a quote, or communicate with us by email, phone, or messaging services. - **Automatically**. When you visit our website, we collect technical data such as your IP address and browser information through server log files. - **From third parties**. We do not currently purchase or receive personal information from third parties. 5. Purpose of Collection ------------------------ In accordance with **APP 6**, we collect and use your personal information for the following purposes: - Responding to your enquiries and providing quotes - Providing our car detailing services - Sending booking confirmations and service-related communications - Improving and maintaining our website - Protecting against spam, abuse, and security threats - Complying with legal obligations We will not use your personal information for purposes other than those stated above without your consent, unless required or authorised by law. 6. SSL/TLS Encryption --------------------- This website uses SSL/TLS encryption to protect the transmission of data between your browser and our server. You can recognise an encrypted connection by the "https://" prefix and the lock icon in your browser's address bar. 7. Server Log Files ------------------- Our hosting provider automatically collects and stores information in server log files that your browser transmits when you visit our website: - Browser type and version - Operating system - Referrer URL - IP address - Date and time of access **Retention period:** Log files are automatically deleted after 14 days. This data is not combined with other data sources and is used solely for the secure operation of the website. 8. Cookies ---------- This website uses only **technically necessary cookies** that are essential for the website to function. We do not use tracking, marketing, or analytics cookies. Cookie Purpose Retention 3stage\_car\_care\_session Session management End of session / 120 minutes XSRF-TOKEN Protection against cross-site request forgery End of session / 120 minutes Because we only use essential cookies, no cookie consent banner is required. 9. Contact Form --------------- When you use our contact form, we collect: - Name - Email address - Subject (optional) - Message content - Timestamp of privacy consent - IP address (for abuse prevention) - Browser information (User-Agent) Your explicit consent is required before submitting the form. The data is transmitted to us by email and stored in our content management system for the purpose of processing your enquiry. You will receive an automatic confirmation email. **Retention period:** Your data will be deleted once your enquiry has been fully processed, unless we are required by law to retain it. 10. Quote Request ----------------- When you submit a quote request, we collect additional information about your vehicle and the services you are interested in. This information is used solely to prepare and communicate a quote to you. **Retention period:** Quote-related data is retained for up to 12 months to allow for follow-up and service delivery, unless you request earlier deletion. 11. Bug Reports --------------- Our website offers the ability to report technical errors. The following data is collected: - Error description - Email address (optional) - Current page URL - Browser type and version - Screen size - IP address Bug reports are transmitted by email to our development agency and may be stored in our content management system. **Retention period:** Bug reports are deleted after the error has been resolved, but no later than 6 months. 12. Email Delivery ------------------ For sending emails (e.g. confirmations after form submissions) we use **Postmark** by ActiveCampaign, LLC (USA). Postmark processes recipient email addresses, email content, and metadata (timestamps, delivery status) on our behalf. Postmark retains email content for 45 days, after which it is automatically deleted. More information: [postmarkapp.com/eu-privacy](https://postmarkapp.com/eu-privacy) 13. Content Management System ----------------------------- We use a content management system (CMS) for managing website content and storing contact enquiries and bug reports. The CMS is operated on the same infrastructure as this website (see Hosting section). The following personal information may be stored in the CMS: - Contact form submissions (name, email, message, consent timestamp) - Bug reports (error description, optional email, technical data) - IP address and browser information (for abuse prevention) 14. Web Analytics: Plausible Analytics -------------------------------------- This website uses **Plausible Analytics**, a privacy-friendly web analytics service by Plausible Insights OÜ (Estonia, EU). Plausible collects **no personal information**, sets **no cookies**, and does not use fingerprinting. Only aggregated, anonymous usage statistics are collected (e.g. page views, referral sources, device type, country). More information: [plausible.io/data-policy](https://plausible.io/data-policy) 15. Web Analytics: Metricool ---------------------------- This website uses **Metricool**, a web analytics and social media management service by Metricool S.L. (Spain, EU). Metricool operates cookieless and collects only anonymised usage statistics. No personal information is stored and no tracking across sessions is performed. More information: [metricool.com/privacy](https://metricool.com/privacy/) 16. Spam Protection ------------------- To protect our forms from automated spam submissions, we use a server-side honeypot solution. This checks whether a hidden form field remains empty and whether a minimum amount of time has elapsed between page load and form submission. **No external services** (such as Google reCAPTCHA) are used and no additional personal information is collected for this purpose. 17. Social Media Links ---------------------- Our website contains links to our profiles on social networks. These are simple hyperlinks. **no social media plugins or SDKs** are embedded. Data is only transmitted to the social network operator when you actively click on a link. 18. Hosting ----------- This website is hosted by one of the following providers: - **Hetzner Online GmbH** Industriestr. 25, 91710 Gunzenhausen, Germany [hetzner.com/legal/privacy-policy](https://www.hetzner.com/legal/privacy-policy) - **DigitalOcean, LLC** 101 Avenue of the Americas, 10th Floor, New York, NY 10013, USA [digitalocean.com/legal/privacy-policy](https://www.digitalocean.com/legal/privacy-policy) The hosting provider processes personal information arising from the use of the website (in particular IP addresses and log files) on our behalf. 19. Overseas Disclosure ----------------------- In accordance with **APP 8**, we disclose that your personal information may be sent to recipients located outside Australia in the following circumstances: - **Postmark (USA):** Email delivery service - **Hetzner (Germany) / DigitalOcean (USA):** Web hosting infrastructure - **Plausible Analytics (Estonia, EU):** Anonymous analytics only. No personal information disclosed - **Metricool (Spain, EU):** Anonymous analytics only. No personal information disclosed We take reasonable steps to ensure that overseas recipients handle your personal information in accordance with the Australian Privacy Principles. 20. Retention Periods --------------------- We retain personal information only for as long as necessary for the purpose for which it was collected or as required by law: Data Retention Period Server log files 14 days Session data 120 minutes or end of session Contact enquiries Until fully processed, max. 6 months Quote requests Up to 12 months Bug reports Until resolved, max. 6 months Emails at Postmark 45 days (automatic deletion) 21. Your Rights --------------- Under the Australian Privacy Act 1988, you have the right to: - **Access your information (APP 12)**. You may request access to the personal information we hold about you. - **Correct your information (APP 13)**. You may request that we correct any inaccurate, out-of-date, incomplete, irrelevant, or misleading personal information. - **Withdraw consent**. Where we rely on your consent to process your information, you may withdraw it at any time. This does not affect the lawfulness of processing carried out before withdrawal. - **Request deletion**. You may ask us to delete your personal information where it is no longer needed for the purpose for which it was collected. To exercise your rights, please contact us at: **hello@ttmoving.com.au** 22. Data Breaches ----------------- In the event of an eligible data breach, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the **Notifiable Data Breaches (NDB) scheme** under Part IIIC of the Privacy Act 1988. 23. Complaints -------------- If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us at **hello@ttmoving.com.au**. We will respond to your complaint within 30 days. If you are not satisfied with our response, you may lodge a complaint with the **Office of the Australian Information Commissioner (OAIC)**: Website: [oaic.gov.au/privacy/privacy-complaints](https://www.oaic.gov.au/privacy/privacy-complaints) Phone: 1300 363 992 24. Changes to This Privacy Policy ---------------------------------- We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on this page. Last updated: 21/05/2026 ### About 3Stage Car Care Call us [ +61 430032229 ](tel:+61430032229) Show email [ hello@3stage.com.au ](mailto:hello@3stage.com.au) ### Services - [ Interior Detailing ](https://3stage.com.au/services/interior-detailing) - [ Exterior Detailing ](https://3stage.com.au/services/exterior-detailing) - [ Ceramic Coating ](https://3stage.com.au/services/ceramic-coating) - [ Paint Correction ](https://3stage.com.au/services/paint-correction) - [ Headlight Restoration ](https://3stage.com.au/services/headlight-restoration) - [ Wrap Removal ](https://3stage.com.au/services/wrap-removal) - [ Mobile Detailing ](https://3stage.com.au/services/mobile-detailing) ### Navigation - [ Home ](https://3stage.com.au) - [ Blog ](https://3stage.com.au/blog) - Contact - [ Calculate your Cost ](https://3stage.com.au/quote) ### Legal - [ Legal Notice ](https://3stage.com.au/imprint) - [ Privacy Policy ](https://3stage.com.au/privacy-policy) © 2026 3Stage Car Care. All rights reserved. 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